Terms & Conditions

The Terms & Conditions below apply to all customers of ATARTS online  and do not affect your statutory rights. By continuing to use the ATARTS website you agree that you accept these Terms & Conditions.

Covid 19 Update

First and foremost, let us tell you that we are so grateful to all our customers that have transitioned from buying in our stores to our online shop and of course, we are thankful to all those online customers that have continued and continue to use our website.

We are really proud that in our little way we are helping our customers to keep busy, interested and creative in these difficult times.

 Safety

Our warehouse is currently open for dispatch and all staff have been instructed to follow social distancing rules. We have picking routes which help with the flow and reduce the proximity of our team in our warehouse.

Our staff are asked to wash their hands as soon as they arrive at work and when they leave. Nobody travels using public transport and everyone is asked to wear gloves when working. Masks are available for those who would like to wear them. All equipment is disinfected at the start and end of each day.

Dispatch

Due to the high volume of online orders and the need to social distance, our estimated dispatch times are currently 2-4 working days.

As usual, you will receive a confirmation email when your order has been shipped.

If you are self-isolating or are worried about receiving deliveries to your address, you might be pleased to know that most courier companies have introduced “contactless deliveries” so customers no longer need to sign for parcels to ensure social distancing.

Customer Service

Our Customer Service is email only at the moment as we have had to temporarily close our phone lines due to staff shortages. We are managing to reply to any enquiry we receive and we thank you for your patience as it might take a little longer than we would like for you to get a reply.

Supply

Most of our suppliers are UK-based and most are still working, but there are a few non-UK based suppliers as well as some UK suppliers that have taken the decision to close their warehouses, so not all stock is received in a timely fashion. Again, please be assured we are doing what we can to restock our warehouse as quickly possible. As of now, we have not seen a significant reduction in products’ availability.

Our shops

All our retail shops are closed for now to comply with Government guidelines, but we hope to be able to resume our normal activity once restrictions are lifted.

Again, thank you all for your support and your patience during these challenging times – stay safe and stay creative!

Making A Purchase 

Making a purchase is simple! Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept credit and debit card payments.

When you receive confirmation of your order, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Please note that stock levels shown on the site for our products are for guidance only and we cannot guarantee that a product is in stock. We reserve the right to cancel, withhold or refuse an order at our discretion and cannot be deemed liable for doing so. Should this happen we will endeavour to contact you to let you know and either refund any money due or not take payment in the first instance.

Using Our Website

All site content (unless specified otherwise) is copyrighted material of ATARTS and all rights are reserved. Although every effort is made to keep the website content up to date and correct, we cannot guarantee its accuracy. We reserve the right to modify, make unavailable and/or to correct our content at any time without prior notice.

We cannot accept liability for any damages or loss incurred to your computer or device as a result of using our site. Equally, we cannot accept liability for any loss or damage incurred by ordering or using any of the products featured in our website. Please also note that product colour of goods might slightly differ from the colour shown on your computer or device screen. The same applies to colour charts displayed on the site. These charts are supplied as a guide only.

Gift Vouchers

Gift vouchers are valid for a year from the day of purchase, cannot be redeemed for cash and are non-transferable. We regret that gift vouchers purchased in one of our shops cannot be redeemed online and vice versa. Any refunds for items purchased using gift vouchers will be done as a credit to be used for future purchases on ATARTS’s website.

Shipping & Handling 

Shipping charges are calculated based on destination. Please refer to our delivery information for a breakdown of these charges. They will appear as a separate charge on the checkout page.

Age Restricted Items

The following goods are age restricted to over 18s only:

  • Solvents
  • Spray Paint and Spray Mount
  • Knives (including blades)
  • Lighter Fuel

By completing the checkout you are confirming that you are of the required age. 

Back Orders 

If your item is not in stock, we will back order it for you. We will attempt to contact you with your options. We will advise you on the approximate lead times for delivery. 

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. Credit card information will not be saved to protect your privacy.