Frequently Asked Questions

What are “A” sizes?

A0 = 841 x 1189mm - 33⅛ x 46¾ inch

A1 = 594 x 841mm - 23⅜ x 33⅛ inch

A2 = 420 x 594mm - 16½ x 23⅜ inch

A3 = 297 x 420mm - 11¾ x 16½ inch

A4 = 210 x 297mm - 8¼ x 11¾ inch


How do I find products?

If you are looking for a particular product, simply enter either all or part of the product name in the 'simple search' box and click 'Search sign'. 


How do I pay?

We accept most major credit cards including; Master Card, Delta, Connect, VISA, VISA Debit, JCB, Switch & UK Maestro. 


Is it safe to shop on your website?

Yes! We use the very latest technology to ensure our customer's information is safe. Our website is hosted on secure web servers and online payment is taken through one of the UK's leading payment providers.


Do I have to be a member to shop at ATARTS? 

No you do not have to be a member to shop at ATARTS  although being a member is one of the new features on our newly improved site. You will create your account at your first sale on our new site as you proceed to checkout. This feature will now enable you to manage your own account online, including tracking order history and invoices.


Can I order over the phone or via fax?

Yes, if you prefer not to order your goods online you can easily call us and our dedicated staff will take you through the buying process manually.


How can I contact you?

There are three ways you can contact us; email, telephone, and by post. Please visit our contact us page


I would like to buy from you but don't have a credit card, what do I do?

We can take payment in a variety of ways but if you would like to pay by anything other than a credit card please contact us first


How do I get free UK delivery?

All UK customers are automatically qualify for FREE shipping.


My parcel is late, what do I do?

If your parcel has still not arrived after the delivery time stated for your region on our our delivery options section then please contact us.


My parcel has arrived damaged, what do I do?

If your parcel has arrived damaged please leave the parcel as it arrived complete with the original packaging and contact us immediately.


The country I reside in is not in your shipping options, can I still purchase from you?

Yes, simply contact us and we will inform you of the cost of delivery and take your order manually.


The item I want is out of stock. When will it be back in stock?

This will depend entirely on what product you are buying. Please contact us and we will inform you of when we will have new stock.


Is the website updated on a regular basis?

Yes, our website prices, stock and products are updated daily.


I have a question that is not listed here, what do I do?

If your question is not listed here simply contact us and we will be happy to help you with your inquiry.