Delivery Information

UK Regular Delivery

Our standard UK delivery is FREE for our customers. Orders will be despatched within 5 working days from the date of your order. However, most orders are despatched within 24 hours. If there are any problems, eg. items being out-of-stock, we will contact you. Once your goods are despatched we'll send you a confirmation email with your estimated delivery date. This service is not guaranteed and at times can take longer than the standard 1-3 working days.

Please note: If your delivery address is classified within the Scottish Highlands & Islands, Northern Ireland, the Channel Islands, the Isle of Man, the Isle of Wight or the Scilly Isles, there may be an extra charge depending upon the size of the parcel. For larger and heavier items, we will have to use a Courier for which there will be an extra charge. We will contact you to confirm this extra charge before charging your credit card. We are genuinely sorry for this, but we're in the hands of the Couriers and their pricing on this.

Our Couriers consider the 'Scottish Highlands & Islands' to include the following postcodes. We're aware that a number of these postcodes are not strictly in the Highlands; however, our Couriers charge extra due to the extra distances involved. Thank you for your understanding.


AB31-38

AB40-56

HS

IV1-28

IV30-32

IV36-49

IV51-56

IV63

KA27-28

KW1-17

PA20-38

PA41-49

PA60-78

PH4-44

PH49-50

ZE

All of the following are guidelines. We will endeavour to fulfil these orders on time but, as we are using third parties for our delivery services, unfortunately there can be no guarantees.

For smaller items (less than 2 Kg), we usually deliver by Royal Mail. For larger items, we use Courier services and someone must be available to sign for the parcel for proof of delivery. If you miss your delivery, the Courier will attempt to deliver two more times and put a card through your door for you to contact them. After which the parcel will be sent back to us. Unfortunately, this incurs an extra charge of £9.99 which will be applied to your credit card. Please ensure you're around to receive your parcel! If you would like to delay your delivery day, please contact us as soon as possible when ordering your goods. Please also contact us if you'd like to name a specific delivery date or time.

If your order was sent by Regular UK Delivery and gets lost by either Royal Mail or by the courier we will send out a replacement 10 working days after the due date. This time lapse is in conformity with Royal Mail Terms and conditions that can be found here.

For Courier deliveries to the UK Mainland, you can change your delivery address even once your goods have been despatched, please just give us a call to let us know. As long as the delivery hub does not need to be changed there will be no extra charge for this service. If the new delivery address is to a different part of the country and so the goods would need to be moved to another hub there will be a £10 fee for this service.

Next Day Delivery

Our Next Day UK delivery charge to one address is £7.99 (inc. VAT). To qualify for Next Day delivery your order must be placed before 2pm. This will allow us to despatch your goods by courier on the same day. Next Day delivery refers to next Working day. Any orders placed before 2pm on a Friday will arrive the following Monday due to the weekend. 

Overseas Delivery

These are guidelines only. Unfortunately, some of our more bulky items such as canvas, easels and foamboard will incur higher charges than these from our courier. In these cases, we'll contact you before taking payment or despatch to agree these extra delivery charges. For countries not included on the list below, prices are available on request. Please call us on 0044 3330508756 or email us via info@atarts.co.uk.


Country

Estimated Cost

Estimated Delivery Time (From Dispatch)

Andorra

£45.00

Up to 5 working days

Austria

£10.00

Up to 5 working days

Belgium

£10.00

Up to 5 working days

Bosnia & Herzegovina

£71.10

Up to 5 working days

Bulgaria

£40.00

Up to 5 working days

The Channel Islands (for larger/heavier items)

£15.00

Up to 5 working days

Croatia

£25.00

Up to 5 working days

Czech Republic

£15.00

Up to 5 working days

Denmark

£25.00

Up to 5 working days

Eire

£15.00

Up to 5 working days

Estonia

£45.00

Up to 5 working days

Finland

£25.00

Up to 5 working days

France

£15.00

Up to 5 working days

France (Corsica)

£25.00

Up to 5 working days

Germany

£10.00

Up to 5 working days

Gibraltar

£71.10

Up to 5 working days

Greece

£40.00

Up to 5 working days

Hungary

£15.00

Up to 5 working days

Ireland

£15.00

Up to 5 working days

The Isle of Man (for larger/heavier items)

£15.00

Up to 5 working days

The Isle of Wight (for larger/heavier items)

£10.00

Up to 5 working days

Italy

£15.00

Up to 5 working days

Italy (San Marino)

£25.00

Up to 5 working days

Italy (Sardinia/Sicily)

£40.00

Up to 5 working days

Latvia

£45.00

Up to 5 working days

Liechtenstein

£51.10

Up to 5 working days

Lithuania

£45.00

Up to 5 working days

Luxembourg

£10.00

Up to 5 working days

Monaco

£15.00

Up to 5 working days

The Netherlands

£10.00

Up to 5 working days

Northern Ireland (for larger/heavier items)

£15.00

Up to 5 working days

Norway

£61.10

Up to 5 working days

Poland

£25.00

Up to 5 working days

Portugal

£25.00

Up to 5 working days

Romania

£40.00

Up to 5 working days

The Scilly Isles (for larger/heavier items)

£15.00

Up to 5 working days

Scottish Highlands & Islands (for larger/heavier items)

£15.00

Up to 5 working days

Slovak Republic

£15.00

Up to 5 working days

Slovenia

£15.00

Up to 5 working days

Spain

£15.00

Up to 5 working days

Spain (Balearics - Majorca etc.)

£40.00

Up to 5 working days

Sweden

£25.00

Up to 5 working days

Switzerland

£51.10

Up to 5 working days